![]() Oh and no, Outlook still will not validate the mailbox and create a profile because of an 'unknown error'. So have any of you fine folks seen this before? I have let the support agent know this but have not heard back yet. Also neither Windows nor Office have any updates available. So Outlook is not running, nor if there any PID running related to Outlook. So I removed it, about 6 hours later DNS had propagated enough that the tool validates my account using AS but now falters on a different step: Checking for Outlook Updates you need to install Check whether Outlook is running This version of the Assistant runs at a command line or through a script such as PowerShell. Ok weird because everything's been running fine for 2 months, but ok. The Enterprise version of Microsoft Support and Recovery Assistant is a self-contained, enterprise-ready diagnostic tool that you can use to troubleshoot specific client issues that affect Microsoft 365 apps, such as Microsoft Teams and Outlook. So the first time I ran this tool it helped me discover that we still had an SRV record for Autodiscover in our public DNS. I was instructed to run this by Microsoft support to help diagnose an Autodiscover issue we're having with our Hybrid environment. It's a wizard type tool that helps you troubleshoot a myriad of issues with Outlook and 365 services. It can fix many problems for you, or it can tell you how to fix the issue by. For those who don t know (like me a day ago), the SaRA tool stands for Support and Recovery Assistant for Office365. Support and Recovery Assistant works by running tests to figure out whats wrong.
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